Support

Web support that removes stress

Support is how the work stays useful. We help you keep the site healthy, accessible, measured, and aligned as your programs, customers, and priorities change.

Fast, flexible website support

Support that moves at your speed

Choose a monthly plan for consistent support, or hours you can use anytime.

  • Fast

    48 hours or less on most tasks

    Requests are addressed within one to two days, so your team never loses momentum.

  • Flexible

    No long-term contracts

    No long-term contracts or commitments. Dependable support when you need it.

  • Reliable

    Real people, real support

    You will always hear from a person who knows your site and cares about your success.

Included

What support covers.

Launch campaigns, fast

Design, structure, and content to bring your marketing campaigns to life.

  • Website updates (text, images, CMS)
  • New page builds
  • Blog copywriting
  • New page copywriting
  • New page design
  • New CMS development
Stay ahead with SEO optimization

Support and recommendations to help your team improve visibility, content, and structure.

  • SEO insights and recommendations
  • Technical SEO
  • Google Search Console audit and updates
  • Website content optimization
  • SEO copywriting
  • SEO health score audit and updates
Turn insights into action

We surface trends, friction points, and growth ideas so you can see what is working and where to go next.

  • Clarity and heatmap reports and insights
  • A/B testing
  • Conversion rate optimization
  • Content optimization recommendations
  • Paid ad campaign optimization
  • Website optimization recommendations
Automate, integrate, and build

Save time and tighten your stack with better systems and reporting.

  • Google Analytics setup
  • Custom automations
  • Software integrations
  • Google Tag Manager setup
  • Google Search Console setup
  • Conversion tracking and reports
People-powered support

People who know your brand, understand your goals, and help your team move faster.

  • Strategy meetings
  • Expert insights email
  • Strategic recommendations
  • On-demand copywriter
  • On-demand developer
  • On-demand designer

Weekly Pulse

See what changed. Fix what matters.

Weekly Pulse turns last week’s search and traffic into one or two specific edits for your site.

  1. Read

    A plain-English read on what changed last week.

  2. Choose

    One or two edits tied to a page or a search people already use.

  3. Reply

    Send back the ones you want Farewell to handle.

fare·wellAug 24 – 30

Weekly Pulse for Northside Physio

Your knee pain page reached page one.

Hi Dana, your read on the week.

Clicks rose to 214 as your knee pain page moved onto page one. Impressions grew 12%, mostly from searches about sports injuries.

This week’s edit

Win more clicks on “physio near me”

You show on page one, but only 2 in 100 searchers click.

Rewrite the title and description to lead with same-week visits.

A small edit · Nothing needed from you

By the numbers

vs prior week

Organic clicks
214
up +18%from 181
Impressions
8,940
up +12%from 7,982
Avg position
9.20
down −1.10from 10.30
Avg CTR
2.39%
up +0.12from 2.27%

Goal: Book 20 new patient visits a month from search.

Source: Google Search Console

Priority support

$750/mo

When something needs attention, we jump in and keep you in the loop, so nothing lingers in a queue. The base plan is a rolling average of 5 hours a month.

  • Fast response times
  • 100% SEO health
  • Google Search Console monitoring
  • Google Analytics setup
  • Webflow hosting
  • Uptime monitoring
  • Content writing requests
  • Cancel anytime
Client stories

The work, in their words.

Nicole McNew

Nicole McNew

EDCO

EDCO

“They identified workflow efficiencies, presented ideas to our team, and proactively found solutions based on our feedback.”

829

pages migrated

Read case study
Dan Wellisch

Dan Wellisch

Bend Inner Alchemy

Bend Inner Alchemy

“Great experience. From start to finish Farewell was responsive and always communicated very well. Our finished product is something that I am proud to show.”

25%

increase in website traffic

Read case study
Marisa Hossick

Marisa Hossick

Deschutes River Conservancy

Deschutes River Conservancy

“Our work at the DRC is complex and Farewell helped us navigate how we tell our story in an accessible and beautiful way.”

2,120

pages and posts in one Webflow site

Read case study
Will Curry

Will Curry

Kamperage

Kamperage

“From design to execution, their team quickly delivered a site that not only looks incredible but also functions seamlessly. Their ability to translate my ideas into an intuitive, user-friendly platform made the entire process feel effortless.”

+12

places gained in average Google ranking

Read case study
Ryan DePalo

Ryan DePalo

EForce Sports

EForce Sports

“I couldn't be happier with the results. Their team was professional, attentive, and truly understood my vision.”

1,500

clicks from Google Search in 28 days

Read case study
Tim Winner

Tim Winner

TAO

TAO

“World-class website that was delivered on time and within budget. The entire process was efficient.”

Testimonial 1 of 6: Nicole McNew, EDCO

Common questions

Before support starts.

What is included, how the retainer is scoped, and what happens if the site goes down.

What does website maintenance include each month?

Website support includes hosting coordination, performance monitoring, recurring accessibility checks, Search Console and analytics review, content updates, and a steady queue for ongoing improvements based on what the data shows. Your reports and site audits live in your client portal, so you can check them any time. You know what you are getting and why it matters.

How fast do you respond when something breaks?

We respond within 48 hours. Outages, security incidents, and accessibility failures jump the queue.

Do I need a plan if my team can edit the site?

Your team keeps publishing as usual. A plan covers what editing does not: updates, security, accessibility checks, speed, and a developer to call when something breaks. It adds to your team and does not replace it.

What are Core Web Vitals and why do they affect my rankings?

Core Web Vitals are Google's measures of how fast a page loads, how quickly it responds, and whether it jumps around while loading. Slow pages lose visitors and can rank lower. We check them as part of the monthly rhythm and fix what drags them down.

How is a support retainer different from a mystery retainer?

A well-scoped support engagement has a defined rhythm: monthly monitoring and reporting, a prioritized queue for improvement requests, and regular check-ins to review what the data is showing. You should never be unsure what was done or why.

Do you provide emergency support if the site goes down?

Yes. Support clients have priority access for critical issues including site outages, security incidents, or accessibility failures. We respond within 48 hours, and we confirm the details when the support engagement starts.

Can you support a site you did not build?

Yes. We review the site first so we know what we are taking on. The free audit is a good place to start.

How do we send requests?

Use the help desk, or email us. Each request goes into the same prioritized queue as everything else, and the next check-in shows where it landed.

How do accessibility checkups work?

Recurring automated reviews run on the monthly rhythm and catch regressions before they become larger compliance or usability issues. Anything they flag goes into the same prioritized queue as the rest of the work.

Built for busy teams who need fast, reliable support - no ticket chasing.

We will help define a support rhythm that matches your team, budget, and risk profile.